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Razer Synapse | Official Razer Support

What is Razer Synapse?

Razer Synapse is our cloud-based unified configuration software that allows you to rebind controls or assign macros to any of your Razer hardware and saves all your settings automatically to the cloud.

No more tedious device configurations when you arrive at LAN parties or tourneys, as you can pull them from the cloud, and get owning right away.

I downloaded Razer Synapse and created an account, but I can’t log in. Please activate your account by clicking on the verification link in the e-mail that was sent to your registered e-mail address. You should be able to log in once your e-mail address has been verified. If you are still having problems logging in, please contact our support team at www.razersupport.com/contact-us. When I try to login to Synapse, I get a "Network Not Available" error or "Error 3802", what is the problem?

This issue is typically due to something blocking Synapse from communicating with our login servers. Please check the following if you having this issue.

  • If you have a firewall installed, please make an exception in the firewall to allow Synapse to communicate.
  • Some school/work networks can block our software from communicating and you would need to contact your local system administrator to allow the communication.
  • A VPN or Proxy setup on your computer can also cause this type of error.

If you have check the above and are still getting the same error, it would be best to try and narrow down where the actual problem is occurring.

If possible you may want to try another internet connection and/or another computer to see if you are having the same issues.

Synapse cannot update with error message prompt “Unable to Update: We are unable to update your software. Please check if your internet is connected, then click TRY AGAIN”. Razer is currently working with Trend Micro on the whitelisting for Asus Router. Meanwhile, please disable the “Malicious Sites Blocking” setting by following the steps below.
  1. Open a web browser and launch the Asus Router’s Administration page. The URL for the Administration page is usually http://router.asus.com.
  2. Login with your Admin name and password credentials.
  3. Click on the “AiProtection” link and the “General” sidebar to launch AiProtection page.
  4. Click on the “Network Protection” link.
  5. At the “Malicious Sites Blocking” option, click on the On / Off slider to toggle to “Off” state. Wait for the router to complete loading to ready state.
  6. Click on the “TRY AGAIN” button on the “Unable to Update” pop-up error to complete the installation.
  7. Once the Synapse installation / update completes, go back to the Asus Router’s AiProtection – Network Protection and revert the “Malicious Sites Blocking” option back to “On” state.
While trying to upgrade to Windows 10, I saw Razer Wizard installer pop-up. If you encounter this, please close the installer wizard and complete your OS upgrade first. We recommend reinstalling Synapse using the link from our website after any upgrade to Windows 10. Are there any special requirements to install Razer Synapse? Razer Synapse requires "Microsoft .NET Framework 4" to be installed. In preparation for Razer Synapse, users are encouraged to download and install the "Microsoft .NET Framework 4" through the Microsoft Support Site. This operation may take more than ten(10) minutes, depending on your internet connection. How is Razer Synapse an evolution of onboard memory? Although Razer Synapse and an onboard memory both serve the same purpose (which is to provide a storage solution for user settings), Razer Synapse is not limited by storage capacity the same way onboard memory is. Unlike an onboard memory which has a physical limitation, Razer Synapse is able to save its settings to the cloud and provides virtually unlimited space for users. And because Razer Synapse is cloud-based, it’s a lot easier to transfer user settings from an old device to a new device whenever you upgrade. Does Razer Synapse require an internet connection to function? Razer Synapse only requires an internet connection for initial setup and installation of the latest drivers; online and offline modes are optional. In online mode, Razer Synapse will save and sync user settings to the cloud in real time whenever there is an active internet connection. In offline mode, user settings are stored on the computer. Switching from offline to online mode will automatically save and sync user settings to the cloud; providing a seamless user experience. I have comments and suggestions that might be helpful to Synapse, how do I contact Razer? / How can I submit bug reports or feature requests for Synapse? Synapse has a built-in feedback system. Please click on the “gear” icon on the top right corner of the configuration window and click the “Submit Feedback” button to access it. Here, you can choose the Razer product related to your feedback, your feedback type, and even include log files when reporting bugs. Where can I find the user manual in Synapse? User Manuals can be found in Razer Synapse by going to settings ("gear" icon on the top right) and selecting the relevant guide from "View Master Guide" dropdown and clicking the "View" button next to the list. If you want to access the user guide for a Razer product that has not yet been installed on your PC (or a Razer product that is not compatible with Razer Synapse), please visit www.razersupport.com and navigate to the product’s page to download its master guide. I forgot my password, how can I reset it? Please visit https://ec.razerzone.com/requestreset. You’ll need to enter your e-mail address and successfully complete the image verification to prevent abuse. An e-mail will be sent to your e-mail address with instructions to reset your password. How can I change the email address I have associated with Synapse? Unfortunately, the e-mail address associated with your Razer ID cannot be changed at this time. However, you can create another Razer ID using a new e-mail address if needed and then use the import/export functionality on Razer Synapse to transfer all user profiles, settings, and macros to your new account. Will my Razer products require Razer Synapse to function? All Razer products function as plug and play devices. Razer Synapse offers a service above and beyond basic functionality to enhance your Razer product's capabilities. This includes features like configuring, managing, and cloud-syncing device settings. Razer Synapse also keeps your devices in optimal condition by automatically updating and downloading driver and firmware updates, as they become available. Razer Synapse is not a compulsory software for your Razer peripherals to work - but it is advisable to use Razer Synapse if you want to unlock your Razer peripheral’s full potential. How much does it cost to use the Razer Synapse cloud service? Absolutely nothing. Razer Synapse is a core software that supports all Razer peripherals, so it is instantly yours as soon as you purchase a next-generation Razer product. If you're interested in using Razer Synapse with your current Razer peripherals, please check out the current product compatibility list here for PC and here for Mac OSX to see if your device is Synapse enabled. Does Razer Synapse track any data on my system? Razer Synapse tracks vital system information like Operation System version, Razer device data (hardware and firmware revision), region settings, etc. This helps us maintain and support all current and legacy devices on all relevant platforms. This data is also utilized to improve our future software and hardware products. If you opt-in to Stats & Heatmaps, the gameplay data tracked by that application is also gathered.

support.razerzone.com

Razer Game Booster обновлен до Razer Cortex

Программа Razer Game Booster обновлена до программы «всё в одном» Razer Cortex, мозгового центра вашей игровой вселенной.

Будучи мозговым центром вашей игры, Razer Cortex предоставляет вам доступ к внушительному арсеналу инструментов, помогающих управлять накопленным опытом. Бесплатное универсальное программное обеспечение Cortex предоставляет наилучшие возможности для игры, начиная от поиска лучших скидок на игры в сети, повышения эффективности вашего компьютера во время игры до записи ваших лучших игровых моментов и опубликования их на Facebook и YouTube, и даже сохранения резервной копии игры в облаке.

 

- Ускорьте свои игры- Ускорьте загрузку игр- Сохраняйте и копируйте логи настроек ПК- Делайте диагностику ПК и дефрагментацию- Делайте скриншоты во время игры- Делайте запись видео во время игры- Делайте стримминг своей игры и транслируйте в Twitch, Youtube Gaming, Azubu- Оналйн трансляции с наложением оверлеев, зеленного экрана, экранных примечаний, заставки "Я вернусь"- Сохраняйте свои игры Dropbox, Google Drive или Microsoft OneDrive и синхронизируйте их- Центр запуска игр- Отслеживанеи акций и скидок в игровых магазинах Steam, Origin, Green Man Gaming, GamersGate, Amazon, GOG.com, GameStop, BattleNet, UPlay, Indiegala, Paradox Plaza- Вы также можете добавлять игры из списков желаний в Steam, GamersGate и GOG.com и получать уведомления об акциях на любую игру из списка- Отслеживайте игры и цифровой контент для устройств виртуальной реальности

Платите меньше за любимые игры

Без устали ищет в Интернете сообщения о снижении цен, лучшие скидки и интересные предложения, относящиеся к вашим любимым играм, чтобы вы больше не пропустили ни одной выгодной покупки. Теперь вы можете увеличить библиотеку своих игр без переплаты.

 

 

Сравнивает цены на игры для ПК, распространяемые в цифровом формате в крупнейших интернет-магазинах, чтобы вы всегда платили лучшую цену. В настоящее время поддерживаются следующие магазины: - Steam - GamersGate - GOG.com

Без устали ищет в Интернете сообщения о снижении цен, лучшие скидки и интересные предложения, относящиеся к вашим любимым играм, чтобы вы больше не пропустили ни одной выгодной покупки. Теперь вы можете увеличить библиотеку своих игр без переплаты.

Автоматически обновляет цены каждый час, чтобы вы могли сравнить стоимость игр, которые вам нравятся.

Уведомляет об изменении цены и скидках, чтобы вы не пропустили ни одного предложения.

Сообщает о запусках или доступе к бета-версиям игр в вашем списке пожеланий, как только они появляются, так что вы всегда узнаете о них первым.

Предоставляет непредвзятые обзоры игр от других игроков и позволяет вам делиться своими обзорами.

 

Подробнее про Razer Cortex: Акции можно узнать здесь (на англ.яз.)

 

* – В данный момент отображаются акции на игры для регионов США, Канада, Франция, Германия, Великобритания

Раскройте потенциал своей системы с помощью инструментов повышения производительности и оптимизации, чтобы получить те самые дополнительные несколько кадров в секунду или сократить утомительное ожидание во время загрузки. Независимо от ваших предпочтений — полное решение нажатием одной кнопки или контроль каждого параметра — эффективность игрового процесса в ваших руках.

 

Подробнее про Razer Cortex: Ускорение можно узнать здесь (на англ.яз.)

Самое удобное программное обеспечение для трансляции видео в прямом эфире, разработанное специально для геймеров. Нажатием клавиши быстрого доступа осуществляйте онлайн трансляции и записывайте высококачественные видеоролики игрового процесса для всех основных геймерских социальных сетей, при этом нагрузка на центральный процессор будет минимальной. Теперь блеснуть своими геймерскими навыками и талантом шоумена стало просто, как никогда.

 

 

Подробнее про Razer Cortex: Gamecaster можно узнать здесь (на англ.яз.)

Можно не переживать о сохранении данных игры. Автоматическое резервное копирование файлов игры в выбранном хранилище облачного типа при каждом сохранении прогресса. В конце концов, потерянные файлы не умеют возрождаться! Сохранение игровых настроек в облаке — чтобы вам не приходилось запоминать разрешение, коэффициенты сглаживания и определения анизотропной фильтрации. Подключайте свои облачные хранилища: Dropbox, Google Drive или Microsoft OneDrive.

 

 

Подробнее про Razer Cortex: Gametools можно узнать здесь (на англ.яз.)

Окунитесь в совершенно новые в игры и цифровой контент, получите невероятный адреналин с виртуальной реальностью. Узнайте о последних новинках, горячих предложениях или просто делайте поиск по постоянно растущей библиотеке контента виртуальнуй реальности.

 

 

Подробнее про Razer Cortex: Виртуальная реальность можно узнать здесь (на англ.яз.)

www.razerzone.ru

Razer Surround | Official Razer Support

How do I redeem my Surround Pro upgrade code? To redeem your Surround Pro upgrade code, you'll need to first install both Razer Synapse and the standard version of Razer Surround. Once you have both installed, you can login to Synapse and upgrade by clicking the green dot at the top of the main Synapse window by your email address. By clicking this, the software will prompt you to enter your activation code.

Why do I have an additional sound device in my Windows Sound Controls?

Why is the "Razer Surround Audio Controller" set to default audio device when I turn surround ON?

Many games and applications that support 5.1 or 7.1 channel audio only output surround audio when a 5.1 or 7.1 channel device is connected. Typically, these games output the audio in the same format (stereo/5.1/7.1) as the configuration of the default output device. Razer Surround creates a Virtual 7.1 Audio Device (this is the second device you see in your Windows Sound Controls) in order to extract 5.1 or 7.1 positional audio from the game, converts it to virtual surround that plays through your stereo headset. I can't select my 7.1 audio device (or a certain audio device) on my Razer Surround device list.

Razer Surround uses state-of-the-art technology to retain the positional audio of 5.1 and 7.1 surround sound in a standard stereo format. Obviously, this conversion is not applicable to headsets that are already able to output 5.1 or 7.1 audio and therefore these devices are not supported. You can find more details regarding Razer Surround by visiting http://www.razerzone.com/surround.

If you see a stereo device which should work with Razer Surround but still shows up as disabled in the list, please reach out to our support team at: http://www.razersupport.com/contact-us.

How do I upgrade Razer Surround?

Once Razer Surround is installed, it can be upgraded to Razer Surround Pro by clicking the "Upgrade" button in Razer Surround software (Surround tab) and entering a unique activation code. To receive your unique activation code, you can either:

  • Register a Razer product in Razer Synapse; or
  • Purchase Razer Surround Pro.
Razer Surround says I'll get an upgrade activation code, but I didn't. Why?

Please check the Razer Surround icon in Synapse. If the icon text reads "Razer Surround Pro" then Surround has already been upgraded. The users already using Razer Surround Pro will do receive an e-mail with the activation code. If the icon reads "Razer Surround" and you were prompted that you will receive an activation code but still haven't received it, please follow these steps:

  • Check the "Spam" folder for the e-mail ID registered with your Razer account.
  • Add our e-mail address ([email protected]) to your e-mail safe senders list.
  • If you still don't see an e-mail with the activation code, please contact our Support Team at http://www.razersupport.com/contact-us.
I downloaded Razer Surround and made an account, but I can't log in.

Please activate your account by clicking on the link in the confirmation e-mail that was sent to your e-mail address. You will be able to log in after your e-mail address is verified.

If you still cannot log in, please contact our Support Team at http://www.razersupport.com/contact-us.

Headsets connected to the Razer Edge dock are not selectable in Razer Surround. To enable the selection of your headset device in Razer Surround, please connect the headset directly to the Razer Edge tablet. No Audio is heard from the Razer Star Wars: The Old Republic headset with Razer Surround installed. Please ensure that the SWTOR headset is set as the default Playback Device in the Sound menu. Are there any special requirements to install Razer Surround? As Razer Surround is integrated within the Razer Synapse 2.0 application, you will need a Razer Synapse 2.0 account and both Synapse 2.0 and Razer Surround installed in your system in order to utilize this software. Running the Razer Surround installer automatically downloads and installs Razer Synapse 2.0 if the application does not yet exist in your system. Does the type of headphones I use matter? Razer Surround is intended to be used for the calibration of headphones and headsets. Speaker systems are not supported. Please refer to your speaker's own configuration interface (if any) for the setup. How do I uninstall Razer Surround? It's conveniently located in the Windows Programs & Features menu if you wish to uninstall. Does Razer Surround require Internet connection to function? Nope! Once you've installed it initially, you will only need an internet connection if there are future updates of Razer Surround to download. Does my game have to support 5.1 or 7.1 for Razer Surround to work? Razer Surround can only work with sound that the game (or any other files and software with audio tracks) was programmed to produce. To reproduce the compelling audio experience intended by the producers, please make sure your game or software is set to produce 5.1 or 7.1 audio. Can I enable/disable Razer Surround once it's installed? Yes. Go to the Razer Surround Settings tab inside Synapse 2.0 and simply select ON or OFF. As simple as that! How do I setup Razer Surround to work with my favorite headphone?

Configuring Razer Surround for your audio setup involves two(2) simple steps:

  1. Open Synapse 2.0 and go to Razer Surround tab and select the "ON" option under Razer Surround label.
  2. Select your audio interface: this refers to the sound card/hardware/audio device your headphone is plugged into. If you are using a USB Stereo headset, this would be the name of your USB device.

Optional: Calibrate your audio setup for an optimal Surround Sound playback.

Calibration in Razer Surround can be done manually through the Settings tab or via the "Calibration Wizard" link in the "Surround" tab.

Will Razer Surround work if there are other sound processing software active in my system? If more than one(1) sound processing software are active in your system, double processing of audio may affect your listening experience. Hence, please disable all other sound processing software aside from Razer Surround. Will the enhancements and EQ continue to work if Razer Surround is set to OFF? When Razer Surround is turned off, the default device is set back to your current output interface. This means that audio processing through Razer Surround is completely disabled and audio enhancements and equalizer settings are disabled along with it.

support.razerzone.com

Razer - Downloads | Razer Europe

× Your username or password was incorrect.

Downloads

Software

SOFTWARE

RAZER CORTEX

Give Your Game a Boost

SOFTWARE

RAZER SYNAPSE

Your Settings, Anytime, Anywhere

SOFTWARE

RAZER SURROUND

Personalized 7.1 Gaming Surround Sound

Desktop Wallpapers

Desktop Wallpaper

House Razer

Desktop Wallpaper

Leviathan

Desktop Wallpaper

Vice City

Desktop Wallpaper

Graphite

Desktop Wallpaper

Valerie

Desktop Wallpaper

Construct

Desktop Wallpaper

Disrupt

Desktop Wallpaper

Fissure

Desktop Wallpaper

Gravity

Desktop Wallpaper

Razer Chroma

Desktop Wallpaper

Agera Front

Desktop Wallpaper

Agera Side

Desktop Wallpaper

Year of the Snake

Desktop Wallpaper

Razer Mamba by Sam Spratt

Desktop Wallpaper

Razer Design Labs

Desktop Wallpaper

Quad Damage

Desktop Wallpaper

Team Razer Values

Desktop Wallpaper

Team Razer Swirl

Desktop Wallpaper

Team Razer Scratch

Desktop Wallpaper

Team Razer Panel

Desktop Wallpaper

Team Razer Brushed

Desktop Wallpaper

Team Razer

Mobile Wallpapers

Mobile Wallpaper

Spectrum (THS)

Mobile Wallpaper

Spectrum

Mobile Wallpaper

Graphite

Mobile Wallpaper

House Razer

Mobile Wallpaper

Leviathan

Mobile Wallpaper

Construct

Mobile Wallpaper

Metallized

Mobile Wallpaper

Revolver V1.0

Mobile Wallpaper

Revolver V2.0

Mobile Wallpaper

Classic Razer

Mobile Wallpaper

Digital Razer

Mobile Wallpaper

Minimal Razer

Mobile Wallpaper

Power 2.0

Mobile Wallpaper

Razer Hexagons

Mobile Wallpaper

Wetworks

Mobile Wallpaper

Year of the Snake

Mobile Wallpaper

Razer Design Labs

Mobile Wallpaper

Quad Damage

Mobile Wallpaper

I Can Haz Switchblade?

Mobile Wallpaper

World Domination

Mobile Wallpaper

Above & Below

Mobile Wallpaper

Creeper Face

Mobile Wallpaper

Landmass

Mobile Wallpaper

Razer Minecon

Mobile Wallpaper

Earth Block

Mobile Wallpaper

Title Screen

Mobile Wallpaper

Triple-Headed

Mobile Wallpaper

Valkyrie

Mobile Wallpaper

Team Razer Values

Mobile Wallpaper

Team Razer Swirl

Mobile Wallpaper

Team Razer Scratch

Mobile Wallpaper

Team Razer Panel

Mobile Wallpaper

Team Razer Brushed

Mobile Wallpaper

Team Razer

Screensavers

Screensavers

Razer Fragged

Screensavers

Razer Respawn

Screensavers

Blade Firefall

Videos

Video

Razer Ident 1 Ths Clip

Video

Razer Ident 2 Ths Clip

Video

Razer Wordmark Clip

^Back to top

for gamers. by gamers.™

Copyright © 2018 Razer Inc. All rights reserved. | Terms and Conditions | Privacy Policy

www.razerzone.com


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